Refund Policy

At Clean APIs (cleanapis.com), we strive to provide a transparent, reliable, and high-performance unified API gateway. This Refund Policy explains when and how refunds are issued for paid subscription plans, prepaid API credit balances, and billing discrepancies.

1. 7-Day Money-Back Guarantee (Paid Plans)

We offer a 7-day money-back guarantee on all first-time paid subscription plans (including Pro and Unlimited plans).

• If you are unsatisfied with the service or find that it does not fit your integration needs, you may request a full refund within 7 calendar days from the initial purchase date.
• To prevent abuse, the 7-day guarantee applies only to your first subscription on Clean APIs and does not apply to renewals or plan changes unless a technical failure on our platform prevented you from using the service.
• Upon issuing a subscription refund, your plan will revert to the Free tier and any bonus credits or quotas associated with that tier will be rescinded.

2. Prepaid Balance and Credit Top-Ups

Tokens and API requests are billed against your plan allowance or prepaid credit balance. Because upstream AI model providers charge us directly upon query execution:

• Tokens already consumed are strictly non-refundable. We cannot recover computational expenses once an inference request has been processed.
• Unused account balance may be refunded within 14 days of the top-up transaction upon request, provided your account remains in good standing.
• Refunds of unused balance are returned to the original payment source, less any non-refundable payment gateway processing fees incurred by third-party processors.

3. Billing Errors and Overcharges

If you believe you have been charged incorrectly due to a system glitch, duplicated transaction, or billing calculation discrepancy:

• Please contact us within 30 days of the charge.
• We investigate every report promptly. Any confirmed overcharge or billing error caused by our platform will be refunded in full without penalty.

4. Payment Methods and Refund Delivery

Refunds are issued using the same method of payment utilized during the original checkout:

• Paddle (Cards, Apple Pay, Google Pay): Refunds appear on your original card or bank statement within 5 to 10 business days, handled directly through Paddle.
• Cryptocurrency (BTC, USDT, etc.): Due to blockchain transaction finality and volatility, crypto payments are non-refundable in fiat currency. In exceptional cases of platform error, verified credit may be credited back to your account balance or equivalent crypto address minus network gas fees.

5. Ineligibility and Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Accounts suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy (including botting, scraping, unauthorized reverse-engineering, or fraud).
• Refund requests submitted after the expiration of the 7-day subscription guarantee or 14-day balance window.
• Usage incurred through compromised, leaked, or mishandled API keys. Keeping your API credentials secure is your sole responsibility.
• Deliberate chargebacks or payment disputes initiated before contacting our support team. Filing an unauthorized dispute or fraudulent chargeback may result in permanent termination of your account.

6. How to Request a Refund

Requesting a refund is simple and fast. Please include your registered account email, order ID or transaction reference, and the reason for your request:

• Email us directly at [email protected].

Our support team reviews refund requests within 24 to 48 hours.